We require 48 hours notice for any cancelation. This must be done between 8A.M. & 6 P.M. Any cancelation with less than 48 hours notice will be charged a $20.00 fee. For all long weekends and during the Christmas season the fee is increase to a $40.00 charge. If picking up your dog a day early without 48 hours notice a $20.00 fee also applies.